Returns & Exchange

For returns and exchange, you can reach out to us on hello@threadnotesbrand.com within 3 days of delivery. We'll review your request and get back to you within 1-3 working days.

We have a strict return and exchange policy, all the requests are approved on case by case basis after thoroughly understanding the issue. Please make sure you provide as much detail as possible about the issue, for ex: attaching photos and videos along with the mail.

Order Cancellation

You can request an order cancellation by dropping a mail at hello@threadnotesbrand.com, with subject line: 'Order Cancellation <order_id>' . We will review the request and get back to you within 1-3 working days. It will not be possible for us to cancel an order once it has been shipped.

Refunds

Once the refund is processed, the amount will be transferred back to your source account and will reflect in your account within 3-4 working days.